Support for Certiport Authorized Testing Centers (CATCs)
CATC Information
Find all of the pertinent information you need for running a successful test center including the Top 10 checks for a testing session and a list of all of our training sessions.
Follow these steps to resolve any issues that may arise related to your testing experience.
Step 1: Check the FAQs and quick reference guides.
Read answers to the most frequently asked questions about testing with Certiport. Download the quick reference guides for more detailed information.
Step 2: Verify system compatibility.
Specific requirements must be met to ensure our certification exams and practice tests are delivered in a compatible and consistent environment. View technical requirements by certification program »
Step 3: Learn how your Test Candidate account works.
Your Certiport Test Candidate account provides access to all system functions for test takers — everything from using exam vouchers to printing certificates. Learn more »
Step 3:Contact customer service
If you still have questions, contact:
Technical support
- Experiencing errors with exam delivery
- Issues with updating software or exams
- Other technical issues